The wildhearted Cancellation policy

Time spent with Tea, both preparing for and serving the ceremonies we offer, is deeply important to us. There is a significant amount of preparation that goes into each encounter, beyond just the time spent with you in the ceremony itself. All of that time is set aside just for you.

We understand that schedules change and that life happens. We’ve all had to cancel or reschedule an appointment, meeting or dinner and know how stressful it can be when someone cancels or reschedules on us last minute as well. Due to the significant amount of time and energy set aside to prepare the space for ceremony, and the nature of the ceremony itself, we respectfully request at least 48 hours notice for any appointment cancellations or rescheduling.

Our policies are outlined in more detail below. Please see our Terms of Service for Billing and Payment Information

Rescheduling or Cancelling: Appointments that are rescheduled or cancelled more than 48 hours before the set appointment time will not incur any additional charges.

Late Rescheduling: Any appointments that are rescheduled less than 48 hours before the appointment time will result in a non-refundable charge equal to 100% of the booked appointment cost. If the late-rescheduled appointment is kept and not cancelled, the above noted charge will cover the appointment cost and no additional payment will be necessary.

Late Cancellations: Any appointments that are rescheduled or cancelled less than 48 hours before the appointment time will result in a non-refundable and non-transferable charge equal to 100% of the booked appointment cost.

No-Shows: Missing an appointment without any notice will result in a non-refundable and non-transferable charge equal to 100% of the scheduled appointment cost.

If you need to cancel or reschedule, please text us at 403-928-6540 with your name and appointment time, or email tea@the-wildhearted.com to modify your booking. Thank you for understanding and respecting our time and yours.